Microsoft Corp and the FBI, aided by authorities in more than 80 countries, have launched a major assault on one of the world's biggest cybercrime rings, believed to have stolen more than $500m (£323m) from bank accounts over the past 18 months.
Microsoft said its digital crimes unit had successfully taken down at least 1,000 of an estimated 1,400 malicious computer networks known as the Citadel botnets.
Citadel infected as many as 5m PCs around the world and, according to Microsoft, was used to steal from dozens of financial institutions, including American Express, Bank of America, Citigroup, Credit Suisse, PayPal, HSBC, JPMorgan Chase, Royal Bank of Canada and Wells Fargo.
While the criminals remain at large and the authorities do not know the identities of any ringleaders, the internationally co-ordinated take-down dealt a significant blow to their capabilities.
"The bad guys will feel the punch in the gut," said Richard Domingues Boscovich, assistant general counsel with Microsoft's digital crimes unit.
Botnets are armies of infected personal computers, or bots, which run software forcing them to regularly check in with and obey "command and control" servers operated by hackers. Botnets are typically used to commit financial crimes, send spam, distribute computer viruses and attack computer networks. Citadel is one of the biggest botnets in operation today. Microsoft said its creator bundled the software with pirated versions of the Windows operating system and used it to control PCs in the US, western Europe, Hong Kong, India and Australia.
The FBI said it is working closely with Europol and other overseas authorities to try to capture the unknown criminals. It has obtained search warrants as part of what it characterised as a "fairly advanced" criminal probe.
"We are upping the game in our level of commitment in going after botnet creators and distributors," the FBI's assistant executive director, Richard McFeely, said.
"This is a more concerted effort to engage our foreign partners to assist us in identifying, locating and, if we can, get US criminal process on these botnet creators and distributors."
Microsoft has filed a civil lawsuit in the US district court in Charlotte, North Carolina against the unknown hackers and obtained a court order to shut down the botnets. The complaint, unsealed on Wednesday, identifies the ringleader as John Doe No 1, who goes by the alias Aquabox and is accused of creating and maintaining the botnet.
Boscovich said investigators are trying to determine Aquabox's identity and suspect he lives in eastern Europe and works with at least 81 "herders", who run the bots from anywhere in the world.
The Citadel software is programmed so it will not attack PCs or financial institutions in Ukraine or Russia, likely because the creators operate in those countries and want to avoid provoking law enforcement officials there, Microsoft said.
According to Microsoft, Citadel was used to steal more than $500m from banks in the US and abroad, but the company did not specify losses at individual accounts or firms.
The American Bankers Association (ABA), one of three financial industry groups that worked with Microsoft, said any success in reducing the number of active Citadel botnets will reduce future losses incurred by banks and their customers.
"I am hopeful we have a model that will allow us to get closer and closer to those who are the ultimate perpetrators of these crimes," said ABA's vice-president, Doug Johnson.
In the US, banks typically reimburse consumers when they are victims of cybercrime, but they may require business customers to absorb those losses, the ABA said.
Microsoft's team of digital detectives, who are based at its corporate headquarters in Redmond, Washington, have been involved in seven efforts to attack botnets since 2010. The latest marks its first collaboration with the FBI.
The software maker sought help from the FBI about 10 days ago. At that time the agency told Microsoft that it had already done significant work on a criminal investigation into the Citadel botnets, McFeely said.
Microsoft said it and the FBI were working with law enforcement and other organisations in countries including Australia, Brazil, Ecuador, Germany, Holland, Hong Kong, Iceland, India, Indonesia, Spain and the UK.
Of the more than 1,000 botnets that were shut down on Wednesday, Microsoft said 455 were hosted in 40 data centres in the US. The rest were located in dozens of countries overseas.
Technicians from Microsoft, accompanied by US marshals, visited two data centres in Scranton, Pennsylvania and Absecon, New Jersey to collect forensic evidence.
Boscovich said the data centre operators typically were not aware that their servers were being used to run botnets. "There is no responsibility on their part to see what is in the pipes," he said.
It is the second time Microsoft's digital crimes unit has sought to bring down a large number of botnets at once. In March 2012 it targeted hundreds of Zeus botnets, which use similar software and infrastructure to Citadel, though they were not as sophisticated.
That effort succeeded in shutting just a quarter of the approximately 800 targeted Zeus command and control servers, according to Microsoft. Zeus is not controlled by a single developer like Citadel, which made it harder for investigators to track and knock out herders.
Cybercriminals typically infect machines by sending spam emails containing malicious links and attachments, and by infecting legitimate websites with computer viruses that attack unsuspecting visitors. Some bot herders rent or sell infected machines on underground markets to other cybercriminals looking to engage in a wide variety of activities.
The Citadel software disables anti-virus programs on infected PCs so they cannot detect malicious software. It surfaced in early 2012 and is sold over the internet in kits that cost $2,400 or more.
Boscovich said he believes that Aquabox also gets a percentage of money stolen by his customers using Citadel.
The kits allow herders to easily set up and run botnets on pirated versions of Microsoft's Windows XP operating system, according to court documents. The kits include modules for infecting PCs, as well as stealing from online banking sites, sending spam and engaging in other types of cybercrime.
Some Citadel botnet operators have used infected machines to disrupt bank websites in so-called distributed denial of service attacks, hoping to distract those firms from thefts that are occurring or have occurred, according to the complaint.
Aquabox provided herders a secret forum where they could suggest new features for the Citadel kits, as well as exchange ideas on best practices in botnet herding, Microsoft said.
